Support
We're here to help.
Contact Us
If you have questions, feedback, or need help with anything related to NERV, reach out to us at:
support@getnerv.appWe typically respond within 24 hours.
Common Questions
How do I cancel my subscription?
You can manage or cancel your NERV Pro subscription anytime through your device's Settings > Apple ID > Subscriptions. You can also access subscription management directly from the Settings screen within the app.
How do I delete my account?
Go to Settings in the app and tap "Delete Account" at the bottom. This permanently removes all your data including your profile, scores, and progress. If you have an active subscription, you'll be prompted to manage it first.
How do I restore my purchases?
If you reinstalled the app or switched devices, go to Settings in the app and tap "Restore Purchases" to recover your NERV Pro subscription.
Is my voice data stored?
No. Voice recordings are processed in real-time for AI feedback and are not stored after the session ends. See our Privacy Policy for full details.
Report a Problem
If you're experiencing a bug or technical issue, please email us at support@getnerv.app with:
- Your device model and iOS version
- A description of the issue
- Steps to reproduce the problem
- Screenshots if applicable